What to expect on your big day: 1.
You’ll be asked to sign in with a credit card.
You will need to enter your email address.
You won’t be able to buy any drinks.
You’re asked to pay for your drinks with a cash or credit card, which you can only use once.
You need to sign out of your phone and onto your computer to complete the purchase.
Your drinks will come in a glass bottle.
Your order will be sent to your phone.
You can check the order status on your phone by tapping the ‘X’ at the top right of your screen.
If you don’t get your drink, you can try again later.
Your drink is ready to drink.
Your server will give you your drink.
You may then be asked for a selfie.
Your photo will be taken, but you can then delete it from your phone, as well as any photos that you’ve uploaded to social media.
You must sign out from your mobile phone and return to your desk, as you will not be able access the phone for up to 24 hours.
You might be asked if you want to check your order status, so please be patient.
Your phone will then ring again and you’ll be given a notification to confirm your order.
Your customer service representative will then ask you to confirm the order and then ask if you’d like to continue.
You have 15 minutes to make your choice, or you can return your order and wait another 15 minutes.
Your payment will then be sent straight to your payment method.
The drink will be delivered to your door in the same bottle you purchased it from.
If the order was purchased online, your payment will be deducted from your credit card account within 48 hours.
If your credit or debit card is declined, you will be charged $10,000 ($10,500 if you pay with cash).
You cannot use the credit or debit card to pay your bills or to access the internet.
If an error occurs with your order, you’ll have 15 days to contact the company for a refund.
The refund is valid for purchases made between the hours of 10am to 9pm (AEST).
You are entitled to one refund per customer, and the company will issue a full refund for any remaining customer’s order.
You should call ahead to ensure the correct delivery date and you are not left waiting.
You do not have to wait for your drink to arrive.
If it’s your birthday, you’re also entitled to a birthday drink.
Your next drink is scheduled to arrive at 10pm.
If that’s the case, you are allowed to buy one.
Your refund will be issued within seven days.
You shouldn’t forget to take pictures with your new drink, and share them with friends.